Embarkation begins at the check-in time shown on your cruise ticket. Check-In closes one hour and thirty minutes before the ship is due to depart, except for American ports, where Check-In closes two hours before the scheduled departure time.
Before arriving at the port, Guests must ensure that all personal details necessary for embarkation and shown on their e-ticket are checked and correct. This is very important for ensuring an even faster, smoother embarkation. As a safety precaution, security staff may search guests and their luggage and confiscate any item that the Company considers could risk the safety of passengers or crew members such as knives, box cutters, Swiss shears / scissors, swords, iron, nails, awls, crossbows, containers with irritant gases, self-defense sprays, camping stoves, flammable liquids such as petrol lighter fluid, poisonous and infectious substances. Such items will be confiscated and not returned. Firearms will be not accepted on board and immediate disembarkation will be requested.
Web Check-In has been created for your convenience and peace of mind, helping ensure your cruise gets off to an easy start. Switch on your computer and get set for your travels. It only takes a few seconds to enter the details from your document and cruise ticket online!
Check-in online in just 3 clicks
1. Go to the Web Check-In (www.mscwebcheckin.com) at least 24 hours before your sailing date.
2. Enter your booking information and you will find a section dedicated to you.
3. Fill in the mandatory fields for your personal information and documents, then click Save.
That’s all it takes to complete your web check-in!
All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in. On request, the butler will also unpack guests’ suitcases.
On embarkation, Guests should do as follows (in the order specified):
A) Deliver luggage to the designated staff, who will then have it sent directly to the Guest’s stateroom. All bags should be labeled beforehand with the Guest’s name and last name, the name of the ship, the stateroom number and the date and port of departure.
B) Go to the check-in embarkation area with your cruise ticket and all personal travel documents required for your cruise.
C) After the document check, Guests will embark and receive their Cruise Card. This is a magnetic card used for all onboard payment of excursions, bar bills, laundry, in-stateroom service, hairdresser, beauty center, duty-free shops, photographer and service charge. For MSC Yacht Club Guests, the Cruise Card is also used to access the MSC Yacht Club area on board. To activate purchasing with the Cruise Card, Guests must either register their credit card or debit card, or leave a cash deposit at the Reception - Guest Service immediately after embarkation. Personal checks are not accepted. The following credit cards can be registered on board: Visa, MasterCard, Diners, JCB and American Express. We also now accept Debit Cards to make a deposit on your Cruise Card. Please make sure that your card is enabled for use abroad.
Please note that as we are using the latest and safest chip technology to process cards, you may be asked to enter your PIN number in order to complete the transaction. If a Credit Card is used, the Guest’s account will be closed automatically at the end of the cruise, so there is no need to go to the Reception - Guest Service. If a deposit has been left by Debit Card or in cash, any unspent amount will be reimbursed in cash by the Reception - Guest Service on the final morning before disembarkation. Once you have boarded the ship, proceed to the Black and White Lounge for your Sounds of the Sea check-in.
Caribbean Cruises departing from Fort Lauderdale / Miami: For both security and immigration purposes, each guest is responsible for identifying, securing, and presenting all required travel documents. The necessary valid travel documents, such as passports, visas, legal family documents, etc., must be presented prior to boarding the ship and available when re-entering the United States or entering any other country. United States and Canadian Citizens must have either a valid passport or valid documents as defined by the Western Hemisphere Travel Initiative (WHTI). Visit www.getyouhome.gov for additional information on WHTI compliant documents. United States citizens on a roundtrip cruise departing from one United States port, sailing within the Western Hemisphere and ending in the same United States port can use a government issued picture ID along with proof of citizenship in the form of an original or notarized government issued birth certificate or original Naturalization certificate in lieu of a passport.
Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 35x30x17 inches in size and 50 lbs. in weight per bag), and two pieces of hand luggage per person (not exceeding 22x18x10 inches in size and 50 lbs. in weight per bag).
Strollers and guests’ who own wheelchairs are always allowed and must be declared at the time of booking confirmation. Please follow the instructions given by the airline. On all Grand Voyages (positioning cruises) to/from The Caribbean, South America, South Africa and Middle East, the above mentioned guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 200 lbs and/or 8 pieces among all passengers in the same stateroom. Any piece of luggage exceeding the allowance will not be accepted at the check-in. Guests intending to exceed these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess of the free luggage allowance separately via freight or cargo, at an additional charge. All luggage is to be kept in the stateroom, keeping all exits free of any obstacles. Guests are invited to bring the luggage tags necessary for embarkation in their hand luggage and attach them on arrival at the embarkation port. Valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents and other similar personal belongings in their hand luggage. As a safety precaution, security staff may search a guest and/or his/her luggage and confiscate any articles that the Company considers a risk to the safety of our guests, crew or ship.
Guests are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for Guests who do not adhere to the recommendations on the prevention of infectious diseases.
The day before disembarking, all necessary information regarding the disembarkation process will be printed in the daily program. The Cruise Director and his/her staff will thoroughly explain how to accomplish these tasks. There is a specific order of disembarkation planned to facilitate those guests who have airline connections to make. The day before disembarking, colored labels will be delivered to your stateroom. These labels must be filled in with your information (name and address) and affixed to your luggage, which must be left outside your stateroom the night before disembarkation. The luggage will be collected, safely stored and taken off the ship upon arrival. In compliance with Customs regulations, all baggage that is not hand luggage must be removed from the ship before disembarkation. This is done as quickly as possible. Upon leaving the ship, you will be able to collect your luggage in the customs hall of the port. Your luggage will be put through customs checks, at which time, you may be asked to open your luggage. We strongly suggest you place all documents and valuables in your hand luggage.